OSP Terms & Conditions

Refunds

 

Due to the nature of our small business, there are currently no cancellation refunds for any course or service you cancel at any point after booking but we will offer you another course or service year long course or walk at a similar, the same or different date that suits you. If we cancel a course, a walk or service we will offer you another one, as above. 

In line with GDPR please read the following:

 

Information We Collect:

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information, if you contact us directly.

Why We Need Your Information and How We Use It:

We rely on a number of legal bases to collect, use, and share your information, including: as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services. Information about my customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Mailchimp: We share information with Mailchimp as necessary to provide you our services. Mailchimp uses Privacy Shield to protect your information.

Wix: Wix website host covers all information with an SSL certification.

Business transfers: If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests;

(b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our

customers, or others.

Data Retention: We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years. Transfers of Personal Information Outside the EU: We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

 

Access: You may have the right to access and receive a copy of the personal information I/we hold about you by contacting us using the contact information below. Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Apart from exceptional circumstances (for example where we are required to store data for legal reasons) we will generally delete your personal information upon request.

 

Objection: You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complaints: If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. For purposes of EU data protection law, we, the Oxford School of Poetry, are the data controller of your personal information. 

 

By booking, you agree that we may collect and store personal information about you and your interactions with The Oxford School of Poetry. These include: your personal contact details; gender; details of your booking and course booking history, including any access and dietary needs you have told us about; records of payments (not including credit/debit cards numbers etc.); details of any grant applications, any correspondence and any other information we need to keep in order to administer your booking. All personal information is kept securely on electronic systems. We do not store payment card details. We will use this information to communicate with you about your booking and we may, unless you tell us otherwise, communicate with you occasionally about our work and other courses and support for writers that we offer. This information is processed and held on the basis of consent, and legitimate interest. You may ask for this information to be permanently deleted at any time by contacting the Oxford School of Poetry. You may request to see the information held in an accessible format. We never share or sell information about our course participants with any third party, either in aggregate or in individual form. If you have any questions or concerns, you may contact us at oxfordschoolofpoetry@gmail.com

By accessing this website or booking a course or workshop you consent to the following terms and conditions of use:

COURSES & WORKSHOPS

 

Changes to the advertised activities:

 

All our programme details are correct at the time of publishing our printed programme, but we will inform students of any changes to the advertised programme as necessary. Poetry courses and workshops are dynamic activities, and advertised content may occasionally be adapted to take account of students’ needs. If students have provided us with an email address, we will email details of any changes to their booked activities. Alternatively, we will call. We will also list changes on the website. It is a student’s responsibility to confirm that they have the correct details of a booked activity before it begins.

Conduct:

 

A successful OSP course depends on the cooperation, respect and mutual understanding of others. If, in the opinion of the tutor, a student is behaving abusively, disrespectfully or in a discriminatory fashion, the Oxford School of Poetry reserves the right to exclude the student from current and subsequent activities, with no fee refunds made.